Privacy Policy

Effective Date: 1^st Nov 2024

At Health Mozart, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our services related to medical tourism, including our website, consultations, and other offerings.

By using our services or visiting our website, you agree to the practices described in this policy.

1. Information We Collect

We collect several types of personal information to provide you with our medical tourism services effectively. The types of information we may collect include:

Personal Identification Information: Name, address, phone number, email address, date of birth, nationality.
Medical Information: Health history, treatment details, medical reports, diagnosis, and prescriptions relevant to the medical services you seek through our network of healthcare providers.
Payment Information: Credit card details, billing information, and payment history for medical services, travel arrangements, and accommodations.
Travel Information: Passport details, flight details, and hotel preferences to assist with travel and accommodation arrangements.
Website Usage Information: Data collected via cookies and other tracking technologies, including IP addresses, browser type, and device information, to improve user experience on our website.

2. How We Use Your Information

We use your personal and medical information for the following purposes:

To provide personalized medical tourism services, including consultation, medical treatment, travel, and accommodation arrangements.
To communicate with you regarding your medical treatment plans, travel details, and other services related to your medical journey.
To improve our website, services, and customer support.
To process payments securely and facilitate transactions.
To comply with applicable laws, regulations, and legal obligations.
To send you relevant information about our services, new offerings, and updates (with your consent).

3. How We Protect Your Information

We take your privacy seriously and employ a variety of security measures to safeguard your personal and medical data:

Encryption of sensitive information transmitted through our website.
Secure storage of your personal and medical data.
Access control policies to ensure that only authorized personnel handle your information.
Regular monitoring and updating of security protocols.
However, while we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Sharing Your Information

We respect your privacy and will not sell, rent, or trade your personal information to third parties. We may, however, share your information with trusted partners under the following circumstances:
Healthcare Providers: We may share your medical and personal information with hospitals, doctors, clinics, and other healthcare professionals involved in your treatment.
Service Providers: We may share your information with third-party service providers who assist in travel arrangements, hotel bookings, insurance, or other services required for your medical tourism experience.
Legal Compliance: If required by law, we may disclose your personal information to comply with legal obligations, such as responding to court orders or governmental requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Your Rights and Choices

You have the following rights concerning your personal information:

Access and Correct Information: You can request access to the personal and medical information we hold about you and request corrections if necessary.
Opt-Out of Marketing Communications: If you no longer wish to receive marketing communications from us, you can opt-out at any time by following the unsubscribe instructions in our emails or contacting us directly.
Data Deletion: You may request that we delete your personal and medical information, subject to legal and contractual obligations.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us analyze website traffic, remember user preferences, and provide personalized content. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent, but this may affect your ability to use certain features of our website.

7. Data Retention

We will retain your personal and medical information only for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and contractual requirements. When no longer needed, your data will be securely deleted or anonymized.

8. Third-Party Websites

Our website may contain links to third-party websites that are not operated by Health Mozart. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.