Terms Conditions

Effective Date: 1^st Nov 2024

Welcome to Health Mozart (“we”, “our”, “us”). By using our website, services, or products (collectively, the “Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, you must refrain from using our Services.

1. General Terms

Health Mozart is a medical tourism company that provides assistance with travel, accommodation, and medical treatment coordination for individuals seeking healthcare services abroad. These Terms govern your access to and use of our website (www.healthmozart.com), services, and any related products.

2. Services Provided

We offer a range of services, including:

Coordinating medical treatments and consultations with healthcare providers.
Arranging travel, accommodation, and transportation services related to your medical journey.
Providing information on medical destinations, doctors, hospitals, and healthcare institutions.
Assisting with visa applications, insurance, and other travel-related services.

All medical treatments, consultations, and healthcare services are provided by third-party medical providers, hospitals, and clinics, not by Health Mozart directly.

3. Eligibility

By using our Services, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian. You are responsible for ensuring that you meet the medical, legal, and travel requirements for any services you request.

4. Medical Responsibility and Limitations

While Health Mozart strives to provide accurate information and connect you with reputable medical providers, we do not provide medical advice or services directly. All medical treatments are carried out by third-party healthcare providers, and you acknowledge that:

You are responsible for obtaining a thorough medical consultation and evaluation before any treatment.
You are responsible for understanding the risks associated with the medical procedures or treatments you choose.
Health Mozart cannot be held liable for any complications, dissatisfaction, or outcomes related to medical treatments provided by third-party healthcare providers.

5. Your Responsibilities

You agree to:

Provide accurate, complete, and up-to-date information, including medical history and personal details, to Health Mozart and any healthcare providers.
Follow all instructions and guidelines provided by medical professionals, healthcare providers, and our staff.
Ensure that you are physically and mentally prepared for the medical procedures you seek and comply with all pre- and post-treatment requirements.
Be responsible for the cost of medical treatments, travel, accommodation, and any additional services requested.

You are also responsible for checking the specific medical, legal, and travel requirements for the country where you will receive treatment, including any necessary vaccinations or health documentation.

6. Booking and Payment

When you book medical services, travel, or accommodation through Health Mozart, you agree to:

Provide complete and accurate booking information.
Pay the full cost of the medical services and related travel arrangements, including any applicable taxes, fees, and charges.
Understand that payment for medical treatments may be handled directly by the healthcare provider or through Health Mozart, depending on the arrangement.

Payments for services are typically due in advance or as per the terms provided during the booking process. In case of cancellations or changes, fees may apply (refer to the cancellation policy).

7. Cancellations and Refunds

Medical Services: Since medical treatments are provided by third-party healthcare providers, cancellations or changes to medical appointments or treatments must be handled directly with the healthcare provider, subject to their policies.
Travel and Accommodation: If you need to cancel or modify your travel or accommodation bookings, you must notify Health Mozart as soon as possible. Cancellations may incur fees depending on the specific provider’s cancellation policy.
Refunds: Refunds for services are subject to the terms of the third-party providers and may not be fully refundable, especially for treatments or travel arrangements that have been confirmed or are non-refundable.

8. Limitation of Liability

Health Mozart does not assume responsibility for any direct, indirect, incidental, special, or consequential damages arising from:

Any medical treatments or procedures you undergo.
Any disruptions or issues related to travel, accommodation, or visa arrangements.
Delays or cancellations due to circumstances beyond our control (e.g., natural disasters, airline issues, visa delays).

By using our Services, you acknowledge that Health Mozart acts only as an intermediary to facilitate medical tourism and does not accept liability for the medical results, travel inconveniences, or any other matters beyond our control.

9. Indemnification

You agree to indemnify and hold harmless Health Mozart, its employees, agents, affiliates, and third-party service providers from any claims, damages, or liabilities arising from:

Your use of our website or services.
Your medical treatment and outcomes.
Your violation of these Terms and Conditions or applicable laws.

10. Privacy and Data Protection

Health Mozart respects your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information. By using our Services, you consent to the practices outlined in our Privacy Policy.

11. Intellectual Property

The content on our website, including text, images, logos, and trademarks, is owned by Health Mozart or licensed to us. You may not copy, modify, distribute, or reproduce any content from our website without prior written consent.

12. Website Usage

When using our website, you agree not to:

Use the website for any unlawful or unauthorized purpose.
Engage in any activity that could harm, disable, or impair the functionality of the website.
Attempt to access or interfere with the security or operation of the website.

We reserve the right to suspend or terminate your access to our website or services if we believe you have violated these Terms.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction].

14. Changes to Terms

Health Mozart reserves the right to update or modify these Terms at any time. We will notify users of any significant changes by posting a notice on our website or emailing you directly. By continuing to use our services after such changes, you agree to the updated Terms.